Update privacy.md

privacy.md

@@ -1,57 +1,57 @@
-# Privacy Notice
+# Privacy Notice
-
+
-This tronnet Privacy Notice describes how we collect and process your personal information about tronnet Services.
+This tronnet Privacy Notice describes how we collect and process your personal information about tronnet Services.
-
+
-## Information We Collect
+## Information We Collect
-
+
-The information we collect from Users includes **Information Users Provide** and **Information Collected Automatically**.
+The information we collect from Users includes **Information Users Provide** and **Information Collected Automatically**.
-
+
-### Information Users Provide
+### Information Users Provide
-
+
-Users provide information to tronnet when creating an account. The information includes:
+Users provide information to tronnet when creating an account. The information includes:
-- name, email, phone number, or other **contact information**;
+- name, email, phone number, or other **contact information**;
-- billing address or other **payment information**;
+- billing address or other **payment information**;
-- usernames or other **authentication information**.
+- usernames, passwords, or other **authentication information**.
-
+
-Users provide information to tronnet when using certain Services. The information includes:
+Users provide information to tronnet when using certain Services. The information includes:
-- **files** or **other uploaded content** when Users upload files or content to tronnet Nextcloud;
+- **files** or **other uploaded content** when Users upload files or content to tronnet Office;
-- **files** or **other embedded content** when Users upload files or embed content to emails sent through tronnet Webmail.
+- **files** or **other embedded content** when Users upload files or embed content to emails sent through tronnet Office or Mail Servers.
-
+
-### Information Collected Automatically
+### Information Collected Automatically
-
+
-Information is collected automatically when Users interact with tronnet Services. The information includes:
+Information is collected automatically when Users interact with tronnet Services. The information includes:
-- **access times** and **authentication records** when Users visit, use, interact with, or download from tronnet sites or Services;
+- **access times** and **authentication records** when Users visit, use, interact with, or download from tronnet sites or Services;
-- **IP addresses** when Users visit, use, interact with, or download content from tronnet sites;
+- **IP addresses** when Users visit, use, interact with, or download content from tronnet sites;
-- **IP addresses**, and **usernames** when Users use the tronnet VPN;
+- **IP addresses**, and **usernames** when Users use the tronnet VPN;
-- **usernames**, and **proxmoxVE tasks** when Users use the proxmoxVE web interface or the tronnet ProxmoxAAS Client;
+- **usernames**, and **proxmoxVE tasks** when Users use the proxmoxVE web interface or the tronnet ProxmoxAAS Client;
-- **IP addresses**, **usernames**, sent and recieved emails when Users use the tronnet Webmail
+- **IP addresses**, **usernames**, sent and recieved emails when Users use the tronnet Webmail
- - sent and recieved email information includes **from and to addresses**, **subject**, **message size**, and **header metadata**;
+ - sent and recieved email information includes **from and to addresses**, **subject**, **message size**, and **header metadata**;
-
+
-## How Information Is Used
+## How Information Is Used
-
+
-Information collected is used for the following purposes:
+Information collected is used for the following purposes:
-- **Provide Services requested by Users** - Information is used to create accounts for Users, communicate with Users about their accounts and Services, and bill for the Services used;
+- **Provide Services requested by Users** - Information is used to create accounts for Users, communicate with Users about their accounts and Services, and bill for the Services used;
-- **Assist in technical problems** - Information is used to assist Users when a technical problem occurs.
+- **Assist in technical problems** - Information is used to assist Users when a technical problem occurs.
-
+
-## How Information is Stored and Secured
+## How Information is Stored and Secured
-
+
-All User information is stored on site at the tronnet cluster. We maintain physical, electronic, and procedural safeguards in connection with the storage of personal information.
+All User information is stored on site at the tronnet cluster. We maintain physical, electronic, and procedural safeguards in connection with the storage of personal information.
-
+
-## Information Disclosure
+## Information Disclosure
-
+
-tronnet will never disclose any information to any third party except the appropriate authorities to:
+tronnet will never disclose any information to any third party except the appropriate authorities to:
-- comply with applicable law, regulation, legal process, or enforceable governmental request;
+- comply with applicable law, regulation, legal process, or enforceable governmental request;
-- enforce any applicable agreements including, but not limited to, the Acceptable Use Policy,
+- enforce any applicable agreements including, but not limited to, the Acceptable Use Policy,
-
+
-## Retention & Deletion
+## Retention & Deletion
-
+
-tronnet will fully delete any information no more than 5 business days after the closure of a User's account. tronnet will also delete information in accordance with applicable laws. 
+tronnet will fully delete any information no more than 5 business days after the closure of a User's account. tronnet will also delete information in accordance with applicable laws. 
-
+
-## Additional Notices
+## Additional Notices
-
+
-### CCPA
+### CCPA
-
+
-Refer to the [CCPA Notice](ccpa.md).
+Refer to the [CCPA Notice](ccpa.md).
-
+
-# Last Updated
+# Last Updated
 2024 Nov 18